No, the Cryptshare products are not affected. Learn more
Cryptshare.express is a Secure Transport Service for your most critical business data in motion. Whether it’s large x-ray images or sensitive financial documents, with Cryptshare.express you can start your secure communication in just a few minutes thanks to maximum user-friendliness and minimal IT requirements. More than 18 years of experience in email security and the transfer of large files distilled into a few simple steps.
Learn more about Cryptshare.express on our homepage.
You can use Cryptshare.express in two ways:
With our web application https://webapp.cryptshare.express (or https://nl.cryptshare.express for Dutch users), you can send secure messages and large files directly from your browser. If you want to work with Outlook as usual, our Outlook Add-In offers a simple and convenient solution.
Further information and detailed instructions can be found in our User Guide.
A total of 120 EUR for two years per user if you choose to pay the 2-year subscription in advance. A total of 96 EUR per year per user if you want to pay the 1-year subscription in advance.
Learn more on our pricing page.
Cryptshare.express users do not need to log in anywhere. They can simply call the web application or use the Outlook AddIn to use Cryptshare.express. Only business account holders want to log in from time to time to manage their contracts. Please click here to log in.
We take the protection of your data very seriously. Therefore, we would like you to know when we store which data and how we use it. In this context, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the supplementary regulations of the German Federal Data Protection Act (BDSG). To ensure that the regulations on data protection are also observed by our external hosting partner IBM, we have taken suitable technical and organisational measures. Standardised quality assurance through certification is of great importance to us.
Today, users from Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom can sign up and order directly on www.cryptshare.express.
Yes! Please click here to read our general FAQ about Cryptshare.
Please click on "Sign Up" on the welcome page or on the navigation at the bottom of the page, and then fill out the form. After you have created your business account, you can create your first user. A short introduction can be found in our Quick Start Guide and a detailed description in our User Guide.
Yes! Please click on "Start with a 7-day trial" on the welcome page or on the navigation at the bottom of the page, and then fill out the form. After you have created your business account, you can create a user and test it for 7 days. If you do not cancel within 7 days, the business account will be converted into a payable contract.
In addition to the actual business account that you use to manage your subscriptions, you can also create Cryptshare.express email users. To be able to use Cryptshare.express, you must have created at least one user.
If you have problems using Cryptshare.express, please send a support request by email and describe the problem in as much detail as you can. Our support staff will then contact you as soon as possible.
No, not anymore. Since the beginning of October 2021, you can subscribe all your email users with a single order.
Yes, there is an option to change the name and email address of each email user once per period. Please log in with your business account and navigate to "User Management". Then click on "Manage" under the corresponding user and either click on "Change" under "Customer data" or on "Change e-mail user" under "E-mail user". Enter the new data in the input fields that open and click on "Save".
Log in with your Business Account and navigate to "User Management". Click on "Manage" and go to the "Subscription" section. Here you can cancel the contract by clicking on "Cancel entire subscription". After clicking on "Cancel entire subscription", you must confirm by clicking on the "Cancel now" button.
Log in with your Business Account and navigate to "User Management". Click on "Manage" and go to the "Email user" section. Here you can cancel a single email user by clicking on "Cancel email user" at the end of each row. After clicking on "Cancel email user", you must confirm by clicking on the "Yes" button.
You can download the browser integrationand the Cryptshare.express add-in for Outlook here.
Log in with your business account and navigate to "User Subscription". Then click on "Manage" and scroll down to the "Your Invoices" section under the relevant user. Here you can view the invoices for the user and download them as PDF files, if required.
If you do not enter a VAT number or enter an incorrect VAT number, we will send you an invoice including the VAT applicable in your country. In this case, we will deduct the VAT for you via the MOSS procedure.
If you update your VAT registration number after the invoice has been issued, it will be taken into account in the next invoice.
The EU's VAT Information Exchange System (VIES) is used to check the validity of your VAT registration number.Here you can check the validity yourself.
Yes, Cryptshare.express invoices, issued since 23.04.2020, comply with the ZUGFeRD Comfort 1.0 standard.
ZUGFeRD stands for Zentraler User Guide des Forums elektronische Rechnung Deutschland and is a uniform standard for Germany for the electronic transmission of invoice data. The aim of the standard is to standardize the exchange of information between companies and with public administration.
Very many Cryptshare.express customers have requested to receive only one invoice for all booked e-mail users. Therefore new e-mail users are added to the last created contract.
If you now add another e-mail user during the contract period, you will only be charged partial amounts for this e-mail user from now until the next billing. Therefore you will see the (admittedly somewhat unsightly) partial amounts.
At the next billing interval, however, nicely legible units will then be billed again.
Translated with www.DeepL.com/Translator (free version)
Germany and Austria
In other countries, we currently only accept payment by credit cards VISA and MasterCard.
Log in with your business account and navigate to "User Management". Then click on "Manage" below the corresponding user. You will find the "Your Payment Data" section in the upper right corner. Here you can click on "Change" to change your payment method or enter new payment data. In case, that there is a saldo in your account, the payment will be triggert again.
Simply download the installer, then run it and follow the installation programme. Detailed instructions can be found in our User Guide.
Quick is currently not included in Cryptshare.express. If this changes, all customers will of course be informed. However, if you still want to use our revolutionary QUICK technology, we recommend you to order our On-Premise version.
Yes! You can revoke transfers with Cryptshare.express Outlook Addin and Cryptshare.express Web App.
If you send and receive messages and files via Cryptshare.express, you can do this with files up to a maximum size of 10 GB.
However, if you want to send or receive files that exceed this limit, it would be wise to consider booking our on-premise version. With Cryptshare as on-premise variant you will not only get access to our revolutionary QUICK technology, but you will also be able to send and receive files without any size limit.
No - Via Cryptshare.express, transfers are stored securely and encrypted for 10 days before being deleted. Would you like longer storage times? Then book Cryptshare as on-premise variant today and benefit from our revolutionary QUICK technology, no size limits and longer retention periods.
Yes, we do. You can download the latest version by logging into your business account and navigating to the "Business Account" tab. Here you can download a template as a PDF file at the bottom of the page.
No. With Cryptshare.express, individual agreements are not possible due to the high degree of automation. Please decide for the Cryptshare Basic, Business or Enterprise licences, if individualisation is important to you.
As a hosted software service, Cryptshare.express is designed for around the clock availability (24/7), subject to excluded events, particularly pertaining to maintenance. Customers will be notified of planned maintenance by notifications on the user sites in a timely fashion.
The annual average availability service level agreement with IBM Cloud is 99% at the router exit.
The actual availability within the last 30 days: 99,993%
You can see the availability of our servers at any time on our public uptime report.