All legal Information at a glance


According to § 5 TMG:

befine Solutions AG

Schwarzwaldstr. 151
79102 Freiburg

Phone: +49 761 / 38913-0

Register Court Freiburg, HRB 6144

CEO: Mark Forrest, Dominik Lehr
Chairman: Thilo Braun

VAT-ID: DE812922179


© Rido -


The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect,will therefore be rejected. All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

Privacy policy

If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymized data or an alias. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished.


The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object.

The copyright for any material created by the author is reserved. Any duplication or use of objects such as images, diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.

Referrals and links

The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore the author is not liable for any postings or messages published by users of discussion boards, guestbooks or mailinglists provided on his page.

Legal validity of this disclaimer

This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Technical support

This website is supported by

Privacy and Cookie policy

We take the protection of personal data and therefore also your privacy very seriously. At this point we would like to explain what it means for you when you use our personalised services and how we protect your data.

In order to guarantee the greatest possible protection of your privacy, it goes without saying that we comply with all legal regulations on data protection.

Data and their usage

Personal Information

Personal data is information about your identity. For example, this includes information such as name, address, telephone number and e-mail address. It is not necessary for you to disclose personal data in order to use our website. In certain cases however, we need your name and address and other information so that we can provide the requested services.

The same applies to cases in which we send information material, goods ordered or enable to answer individual questions. We will inform you accordingly, when this is applicable and necessary. In addition, we only store and process data that you provide to us voluntarily or automatically. If we ask you for further data, it is voluntary information. The processing of personal data takes place exclusively for the fulfilment of the requested offer and for the protection of our own justified business interests.

Purpose of personal data

We use the personal data you provide to answer your inquiries, process your orders or provide you access to certain information or offers. We will neither sell your personal data to third parties nor market it in any other way.

Earmarked use

We will collect, process and use the personal data you provide online only for the purposes disclosed to you. Your personal data will not be passed on to third parties without your necessary consent. Personal data is only collected and transmitted to government institutions and authorities entitled to receive information in accordance with the relevant laws or if we are obliged to do so by a court decision. Our employees and the service companies commissioned by us are bound to secrecy and compliance with the provisions of the Federal Data Protection Act.

Non-personal data collected automatically

When using our internet pages, the following data is stored for organizational and technical reasons, for example: the names of the pages accessed, the browser and operating system used, the actions performed, date and time of access, search engines used, names of downloaded files and their IP address. We evaluate this data for marketing and sales purposes. This anonymous data is stored separately from personal information on secure systems and no conclusions can be drawn to an individual person. Your personal data and your privacy are therefore protected at all times.


Persons under the age of 16 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect them and do not pass them on to third parties.


If you use external links that are offered within the scope of our website pages, this data protection declaration does not extend to these links. When we provide links, we endeavor to ensure that they also comply with our data protection and security standards. However, we have no influence on compliance with data protection and security regulations by other providers. Therefore, please also inform yourself about the data protection declarations provided on the websites of other providers.

Contact information

Name and address of the data protection officer

Michael Kranzer
Phone: +49 761 8832 225

If you have any questions about data protection, you can contact our data protection officer directly at any time.

Name und Anschrift des für die Verarbeitung Verantwortlichen:

befine Solutions AG
Schwarzwaldstr. 151
79102 Freiburg
Telefon: +49 761 38913 100


Online application portal

We use the Cryptshare demo server for application organization. When using this online service, the following personal data is processed; first name, last name, e-mail address, telephone/mobile number, Upload of attachments for application letters and documents. The transfer of data is encrypted. This data is used exclusively for the application procedure. For this purpose, this data is passed on internally to the responsible divisional managers. The data will be deleted 3 months after completion of the application process. If their application is followed by the conclusion of a contract, the data is included in the employee file.

Use of special services on our website

For certain services, e.g. newsletter, demo system, test installation, price inquiries, webinar management tool, login area and build services, it is necessary to collect personal data. Only the data required for the respective purpose is collected and the legal retention periods are taken into account.

User accounts in the login area

Personal data is required to maintain a user account. The required data is marked with an "*" in the registration form. By registering, you consent to the use of this data for the purpose of account management.

Delivery of goods

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.


General information on the use of cookies

The use of cookies enables us to provide users of our website pages with more user-friendly services. This is not possible without the use of cookies. We optimize our information and offers based on the data collected via cookies. We use cookies to fill the shopping cart and to display the goods in the shopping cart at a later use on the website. It is possible to achieve an automatic registration in the shop via cookies. By configuring the browser used, it is possible to generally prevent the use of cookies for our site. You can also delete cookies you have already used in a corresponding browser function.

Without the use of cookies, it may be possible that parts of the website cannot be used or can only be used to a limited extent.

Information about special cookies

We use various cookies on our website to analyse the use of the website and to advertise our products in a targeted manner. We use technologies from different providers (e.g. Google, Yahoo, Trusted Shops, Pulse Point, SPOTX, VE Interactive,...).

Google Cookies

Various cookies are used in the context of the use of Google Analytics. These can change over time. Therefore, we summarize the use of Google Analytics here.

This website uses Google Analytics,

  • Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) until 2018-01-21
  • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland starting on 2018-01-22

Google Analytics enables data, sessions and interactions across multiple devices to be assigned to a pseudonymous user ID. This means that user activities can be analyzed across devices.

These cookies, which are text files stored on your computer, are used to analyse the use of this website. We use the function "IP-Anonymization". Therefore, the data will be processed in an EU State or another State party to the Agreement within the EEA. In exceptional cases, the full IP address may be transmitted to a server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On our behalf, Google evaluates the data transmitted and provides us with reports on website activity and usage. Furthermore, Google provides additional services associated with the use of the website and the Internet. Our legitimate interest in the processing of the data also lies in this purpose. The legal basis for this is § 15 para. 3 TMG or Art. 6 para. 1 lit. F DSGVO. The data collected by the cookies in this way is automatically deleted once a month after 14 months.

You can configure the management of cookies by making a setting in the browser software.

You can use the Opt-Out Cookies ( to prevent the processing of data by Google. You will need to download and install the browser add-on. If you want to do this across multiple devices, you must install this add-on on all devices.

Affected rights

You have the right to restrict the use of your personal data at any time. To apply for the implementation of your rights, please contact our data protection officer, whose contact details you will find at the beginning of this document. You can exercise the following rights.

Right to information

Each person has the right to receive a summary of the personal data processed by him/her.

Right of rectification

Every person has the right to have his/her personal data processed corrected.

Right to delete

Every person has the right to have the personal data processed by him/her deleted, provided that no legal obligations prevent this.

Right of limitation

Every person has the right to restrict the personal data processed by him/her for further use.

Right of objection

Every person has the right to object to the personal data processed by him/her for further use.

Data transmission law

Every data subject has the right to have the personal data processed by him transferred to third parties for further use in a machine-readable format.

Complaints office

Every data subject has the right to complain to the data protection supervisory authority in the event of non-compliance with the promised data processing. This supervisory authority can be reached at

About this data protection information

This data protection information is constantly adapted to the current functions, technologies and applicable law. This is done at irregular intervals. The data protection declaration provided on the website applies.

Last update: June 2018

Subcontracting relationships

Nr. Subcontractors
(Company, Address)
Country Service
1 IBM Deutschland GmbH
IBM-Allee 1,
71139 Ehningen
Germany Hosting partner for the operation of the Cryptshare server and the data backup system (SaaS)
Lyoner Str. 9
60529 Frankfurt
Germany Payment service provider
3 Host Europe GmbH
Hansestr. 111
51149 Köln
Germany Hosting partner for the operation of the shop system and the user backend
4 billwerk GmbH
Mainzer Landstr. 33a
60329 Frankfurt
Germany Service provider for subscription management and billing

Terms of Use

Rechte an der SaaS-Leistungen bestehend aus Software (Cryptshare-Server und Outlook add-in) und Onlineplattform ( Frontend und Backend).

  • befine Solutions AG räumt dem Kunden für die Dauer des Vertrages ein nicht ausschließliches, nicht übertragbares und nicht unterlizenzierbares Recht zur Nutzung der im Vertrag genannten SaaS und zugehörigen Softwarestücken ein.
  • Die Bereitstellung des SaaS erfolgt über das Internet.
  • Übergabepunkt für die SaaS-Leistungen ist der Router-Ausgang des von genutzten Rechenzentrums für den Betrieb des Cryptshare-Servers zum Internet.
  • Der Kunde verpflichtet sich, die SaaS-Leistungen ausschließlich vertragsgemäß zu nutzen und weder an Dritte weiterzugeben, noch Dritten zugänglich zu machen. Ausgenommen davon sind die eindeutigen Nutzer, die im Zuge der Nutzung der SaaS-Leistungen selbständig gebucht und angelegt werden.
  • Der Kunde ist nicht berechtigt die SaaS-Leistungen und deren dazugehörigen Softwareteile zu "reverse engineeren" zu dekompilieren, zu disassemblieren, zu vervielfältigen oder jeglichen Teil zu benutzen, um eine separate Applikation zu erstellen.
  • Der Kunde erkennt hiermit befine Solutions AG als alleinigen Lizenzgeber der SaaS-Leistungen und die damit verbundenen Urheberrechte an. befine Solutions AGs Rechte als alleiniger Lizenzgeber beziehen sich auch auf Erweiterungen der Softwareteile die von befine Solutions AG dem Kunden bereitgestellt werden, falls dies nicht schriftlich anderweitig geregelt ist.
  • Der Kunde erkennt hiermit die Marke der befine Solutions AG, deren Name und Patentrechte in Bezug auf die SaaS-Leistungen und zugehörige Dokumentation an. Der Kunde darf Copyright Hinweise oder sonstige Eigentumshinweise in den Programmen und der dazugehörigen Dokumentation der SaaS weder entfernen noch ändern.

Rechte des Kunden an den Daten

  • Die von der SaaS erfassten, erzeugten und verarbeiteten Daten werden auf den Servern des ausgewiesenen Rechenzentrums gespeichert. Siehe Unterlieferanten im Impressum aufgeführt.
  • Der Kunde bleibt in jedem Fall alleinberechtigter an den Daten.
  • Der Kunde kann zu keiner Zeit, insbesondere auch nicht nach Kündigung des SaaS, von befine Solutions AG die Herausgabe einzelner oder sämtlicher Daten verlangen. Auf Grund der Art die Services (security by design) ist die Identifizierung, Zuordnung und das Herauslösen einzelner Transfers (vom Kunden hochgeladene Daten) nicht möglich. Die Transferdaten werden nach der vom Kunden selbst eingestellten Aufbewahrungsfrist von den Servern gelöscht (security by design). 
  • Die Herausgabe der personenbezogenen Daten, die zur Registrierung und Erstellung von Nutzern notwendig sind, ist auf Anfrage möglich. Die Übertragung dieser Daten erfolgt durch elektronische Übersendung per Cryptshare.
  • Die Verantwortung für die Zulässigkeit der Erfassung, Verarbeitung und Nutzung der Daten, sowie die Wahrung der Rechte Betroffener (Auskunft, Verwendung, Berichtigung, Sperrung, Löschung) liegt beim Kunden.
  • Die Verantwortung für die Zulässigkeit und Rechtmäßigkeit der transferierten Daten und Inhalte über die SaaS liegt beim Kunden.
  • Ein Backup der im Transfer (Zeitraum zwischen Upload und Ablaufdatum) befindlichen Daten wir dem Kunden zu keiner Zeit gewährt. 
  • Bei Zuwiderhandlung gegen die genannten Nutzungsbedingungen ist befine Solutions AG berechtigt den Vertrag zu kündigen. Befine Solutions AG behält sich in diesem Fall zusätzlich die Geltendmachung der sich aus der vertragswidrigen Handlung ergebenden Schadensersatzansprüche gegen den Kunden vor.


  • Der auf erstellte Kunden-Account unterliegt keiner vertraglichen Laufzeit, sofern mindestens ein Nutzer/Mailbox in diesem Account erworben wurde.
  • Kunden-Accounts ohne erworbene Mailbox können ohne Hinweis auf Löschung durch die befine Solutions AG entfernt werden.
  • Die Mindestlaufzeit für die Bereitstellung eines erworbenen Nutzers/Mailbox zur Nutzung des Cryptshare-Servers beträgt 12 Monate. Die Vertrags-Dauer verlängert sich automatisch um 12 Monate, sofern keine Kündigung, 1 Monat vor Vertragsende erfolgt. Für den Einzug der Beträge wird die zuletzt hinterlassene Zahlungsvariante genutzt.
  • befine Solutions ist berechtigt aus wichtigem Grund, insbesondere bei fehlgeschlagenen Zahlungsvorgängen zu kündigen.
  • Wir behalten uns das Recht vor, Sie während der Vertragslaufzeit aus werblichen Gründen und Gründen betreffend Verstöße gegen die Nutzungsbedingungen zu kontaktieren.

Regeln zur Nutzung des Frontend- und Backend-Funktionsumfangs von

  • Das Erstellen eines Accounts unter ist nur Unternehmen mit einer maximalen Mitarbeiteranzahl von 25 gestattet.
  • Das Erstellen eines Accounts unter ist mit keinen Kosten seitens befine Solutions AG gegenüber dem Kunden verbunden. 
  • Das Erstellen individueller Nutzer/Mailboxes ist mit denen im Checkout-Prozess ausgewiesenen Kosten und Bedingungen verbunden.
  • Nach Anlegen eines kostenpflichtigen Nutzers/ Mailbox ist dieser berechtigt per Cryptshare Web Anwendung und Outlook add-in die SaaS zu nutzen.
  • Für den Transfer von Dateien über die SaaS können, die vom Kunden angelegten Nutzer die Web Anwendung oder das Outlook add-in nutzen.
  • Das Bereitstellen zu transferierendem Daten auf dem Cryptshare-Server ist für den Kunden oder dessen Nutzer mit keinen zusätzlichen Kosten seitens befine Solutions AG verbunden.
  • Das Datenvolumen pro Transfer darf ein Gesamtvolumen von 2GB nicht überschreiten. 
  • Das Abrufen transferierter Dateien und die damit verbundene Nutzung der Software und Onlineservices ist für Sender und Empfänger kostenfrei.
  • Für das Anlegen von Nutzern/Mailboxes sind ausschließlich individuelle Postfächer gestattet.
    Die Nutzung von Sammelpostfächern ist nicht gestattet.
    Unter Sammelpostfächern fallen beispielsweise:
    billing@, customerservice@, faq@, help@, info@, kontakt@, jobs@, legal@, mail@, noreply@, no-reply@, postmaster@, reply@, root@, sales@, service@, support@

General Terms and Conditions